How can we help?

Use the search bar or browse by category. Filter by price, delivery time, and rating. Our AI chatbot can also help you find the perfect service based on your description.

Absolutely! Every service page has a 'Message Seller' section. You can discuss requirements, ask questions, and clarify scope before committing to a payment. We strongly recommend doing this.

1. Find a service you like. 2. Message the seller to confirm requirements. 3. Click 'Continue to Payment'. 4. Choose your payment method. 5. Confirm the order. You'll get a private chat with the seller after payment.

Your payment is held securely. The seller gets notified and has 48 hours to accept. Once accepted, the work begins. You'll have a private order chat for all communication. When satisfied, approve delivery.

Yes, you can cancel a Pending order before the seller accepts it. Once the order is Active (seller accepted), contact the seller first. For disputes, contact our support team.

Only buyers who complete and approve an order can leave reviews. Visit the service page after your order is marked complete — you'll see the review form there.

Sign up and choose 'Offer Services' (Seller role). Once registered, go to 'Post a Service' from the navigation bar. Fill in your service details, set your price, and publish!

When you create a service, our AI analyzes your title, description, and category, then compares it against existing services to suggest an optimal price range based on real market data.

Payments are released to sellers when the buyer marks the order as complete. Make sure your bank details are updated in account settings. Payments process within 2–3 business days.

Buyer messages appear on your service detail page. Visit the service to see and reply to pre-purchase inquiries. For order messages, use the private order chat on the order detail page.

Currently each service has one price point. We recommend creating separate service listings for different tiers (e.g., basic logo vs premium brand package).

Use a clear, specific title. Write a detailed description covering what's included. Use a high-quality image. Set a competitive price. Add relevant tags. Services with more detail get 3x more orders.

We support UPI (GPay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking (all major banks), PayPal (international), Bank Transfer (NEFT/IMPS), and Digital Wallets (Paytm, Amazon Pay).

Yes. All transactions use 256-bit SSL encryption. Buyer payments are held in escrow and released to the seller only after the buyer approves delivery.

FreelanceHub is currently free for buyers and sellers. No hidden fees, no commissions. We may introduce optional premium features in the future.

All prices are in Indian Rupees (Rs./INR). International buyers can pay via PayPal which handles currency conversion automatically.

For cancelled pending orders, refunds process within 5–7 business days depending on your payment method and bank.

Pending: Order placed, waiting for seller to accept. Active: Seller accepted, work in progress. Completed: Buyer approved delivery. Cancelled: Order was cancelled by either party.

After an order is placed, a private and secure chat opens between the buyer and seller. All communication, files, and agreements can happen here. This serves as an on-platform record of everything.

Contact the seller via the order chat first. If there's no response within 48 hours, contact our support team and we'll mediate.

Yes, both parties can agree to extend via the order chat. Message your seller to request an extension.

Only verified buyers who complete orders can leave reviews. All payments go through our secure platform — never pay outside FreelanceHub. Pre-purchase chat helps clarify everything before any money changes hands.

Never share your bank account details, passwords, or personal identity documents in chat. Never agree to pay outside the platform. Report suspicious messages to our support team immediately.

Use the 'Contact Support' button or submit a support ticket via Help → Contact Support. For urgent safety issues, email safety@freelancehub.in directly.

Yes. We only allow reviews from accounts that have a completed order for that service. Suspicious reviews are automatically flagged and reviewed by our moderation team.